zben7 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal information zben7 collects, why we collect it, and how we keep it safe.
1. Introduction
zben7 ("we", "us", or "our") operates the online casino and sports betting platform at zben7.pro. We are committed to protecting the personal information of everyone who uses our Platform. This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which we use that data, the circumstances in which we may share it with third parties, and the rights available to you in relation to your personal data.
This Policy forms part of our Terms and Conditions and should be read together with them. By registering an account on zben7.pro or by continuing to use the Platform, you confirm that you have read and understood this Policy and that you consent to the collection, processing and use of your personal data as described below. If you do not agree with any part of this Policy, please do not access or use the Platform.
This Policy is written in plain English to make it as clear and accessible as possible for all our Bangladesh players. If you have any questions about how your data is handled, please contact us at the email address listed in the footer of this website.
2. Information We Collect
We collect personal information from you directly when you register, use or interact with the zben7 Platform, and automatically through your device and browser as you browse. The categories of personal data we collect include the following.
- Identity and contact information: full name, date of birth, mobile phone number, and email address provided during account registration.
- Identity verification documents: copies of national identity card, passport, or other government-issued documents submitted during KYC verification.
- Financial data: mobile financial service account details (bKash, Nagad, Rocket, Upay number), deposit amounts, withdrawal requests, and transaction history on the Platform.
- Usage and activity data: login timestamps, IP address, device type and operating system, browser type, pages visited, games played, bets placed, session duration, and click-stream data.
- Communications data: records of your interactions with our customer support team, including support tickets, chat logs, and email correspondence.
We collect only the minimum personal data necessary to provide our services and meet our legal obligations. We do not collect sensitive categories of data such as racial or ethnic origin, religious beliefs, or health information unless specifically required by law.
3. How We Use Your Information
zben7 uses the personal data we collect for specific, legitimate purposes only. We will not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we process your personal data are as follows.
- Account creation and management: to register your account, verify your identity, maintain your account settings, and process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment channels.
- Platform operation: to provide access to games, sports betting markets, promotional offers, and all other features of the zben7 Platform.
- Legal and regulatory compliance: to meet our obligations under applicable anti-money laundering rules, age verification requirements, fraud prevention regulations, and any other legal requirements.
- Customer support: to respond to your enquiries, resolve disputes, process complaints, and provide assistance via our 24/7 support team.
- Security and fraud prevention: to detect, investigate and prevent fraudulent transactions, money laundering, bonus abuse, identity fraud, and any other prohibited conduct in accordance with our Terms and Conditions.
- Service improvement and analytics: to analyse usage patterns, improve Platform performance, develop new features, and personalise your experience where permitted.
4. How We Protect Your Data
zben7 applies multiple layers of technical and organisational security measures to safeguard your personal data against unauthorised access, loss, or disclosure.
SSL Encryption
All data transmitted between your device and our Platform is protected by industry-standard SSL encryption.
No Data Sales
We never sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes.
Minimal Data Collection
We collect only what is necessary to operate the Platform and comply with legal obligations. No surplus data is retained.
Access Controls
Access to personal data within zben7 is strictly limited to authorised personnel who need it to perform their duties.
Secure Infrastructure
Our Platform infrastructure is maintained with regular security audits, patching, and monitoring to detect and respond to threats promptly.
Breach Notification
In the event of a data breach that is likely to affect your rights, we will notify affected users as promptly as practicable.
5. Sharing Your Information
zben7 does not sell your personal data. We may share your information with carefully selected third parties only in the following circumstances and only to the extent strictly necessary for the stated purpose.
- Payment processors: We share the minimum necessary financial information with mobile financial service providers (bKash, Nagad, Rocket, Upay) and bank partners to process deposits and withdrawals. These partners are bound by their own data protection obligations.
- Game content providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi and others may receive session data (player ID and bet activity) to power their game systems. These providers do not receive your full personal profile.
- Fraud prevention and compliance: We may share data with identity verification services, fraud detection platforms, and anti-money laundering screening tools in order to meet our legal obligations and protect the Platform.
- Legal requirements: We may disclose your personal data to law enforcement authorities, regulators, or courts where we are legally required to do so, or where disclosure is necessary to protect the safety or rights of any person.
We require all third parties who process personal data on our behalf to implement appropriate security measures and to use the data only for the purposes specified by us. We do not permit third-party processors to use your data for their own independent purposes.
6. Cookies and Tracking Technologies
zben7 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, improve your experience, and analyse site usage. A cookie is a small text file stored on your device by your browser when you visit the Platform. We use the following types of cookies.
- Essential cookies: required for the Platform to function correctly. They enable login session persistence, security features, and payment flow management. These cannot be disabled without breaking core Platform functionality.
- Analytics cookies: used to collect aggregated, anonymised information about how users navigate the Platform. This data helps us identify popular content, improve page load performance, and fix usability issues. No individual user is identifiable from analytics data.
- Preference cookies: used to remember your language setting, display preferences, and other personalisation choices so that your experience is consistent across visits.
You can control and manage cookies through your browser settings. Please note that disabling essential cookies will impair your ability to use certain features of the Platform, including logging in and making deposits. Continued use of the Platform without changing your browser cookie settings constitutes your acceptance of our use of cookies as described in this Policy.
7. Data Retention
zben7 retains your personal data for as long as your account remains active and for a period thereafter as required to meet our legal, regulatory, and operational obligations. In general, account-related personal data is retained for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements. Transaction records are retained for a minimum of five years from the date of the transaction.
When personal data is no longer required for any of the purposes described in this Policy and no legal obligation requires its retention, we will securely delete or anonymise it. Customer support communications are typically retained for three years from the date of the last interaction. Analytics data is retained in anonymised, aggregated form only and is not subject to individual deletion requests.
8. Your Rights
You have a number of rights in relation to the personal data that zben7 holds about you. These rights may be exercised by contacting us at the support email address listed in the footer of this website. We will respond to all valid requests within a reasonable timeframe. Please note that some rights are subject to conditions and may be limited where we have overriding legal obligations.
- Right of access: you may request a copy of the personal data we hold about you, together with information about how we process it.
- Right to rectification: you may request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to erasure: in certain circumstances you may request that we delete the personal data we hold about you, subject to our legal retention obligations.
- Right to restrict processing: you may ask us to pause processing of your personal data in certain situations, for example while the accuracy of the data is being contested.
- Right to object: you may object to our processing of your personal data where we are relying on legitimate interests as the legal basis for that processing.
To exercise any of the above rights, please contact us at the support email address shown in the footer of this website. Include your registered account details and a clear description of your request so we can process it efficiently. We may need to verify your identity before actioning any request.
9. Security of Your Data
zben7 takes the security of your personal data seriously. We use SSL (Secure Sockets Layer) encryption across the entire Platform to protect all data in transit. Our servers and databases are hosted in secure data centre environments with restricted physical and electronic access. All internal staff who handle personal data are trained in data protection obligations and are bound by confidentiality requirements.
While we implement robust security measures, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure — please choose a strong, unique password, do not share your login credentials with anyone, and contact our support team immediately if you suspect your account has been compromised. zben7 will never ask for your password via any communication channel.
10. Third-Party Links
The zben7 Platform may contain references to third-party game providers and payment services. While we work only with reputable partners, zben7 is not responsible for the privacy practices or content of third-party services. Each third-party provider operates under its own privacy policy. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the Platform.
11. Children's Privacy
The zben7 Platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and you believe that a person under 21 has registered an account or provided personal data to us, please contact our support team immediately at the email address listed in the footer of this site. Upon confirmation, we will promptly close the account and delete any associated personal data.
zben7 applies age verification procedures at registration and during account activity monitoring to enforce the 21+ requirement. Providing false date of birth information during registration is a serious breach of our Terms and Conditions and will result in permanent account closure and forfeiture of any balance.
12. Changes to This Privacy Policy
zben7 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. The most current version of this Policy will always be published at zben7.pro/privacy-policy, along with the date on which it was last updated. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.
Where a change to this Policy is material — meaning it significantly affects how we collect, use, or share your personal data — we will take reasonable steps to notify you, which may include sending a notification to your registered contact details or displaying a prominent notice on the Platform. Your continued use of the Platform after any update to this Policy constitutes your acceptance of the revised Policy.
13. Contact Us
If you have any questions, concerns, or requests in relation to this Privacy Policy or the way zben7 handles your personal data, please contact our support team via the email address displayed in the footer of this website. Our support team is available 24/7 and can assist in both English and Bangla. Please include your registered account username and a clear description of your query or request so that we can assist you as efficiently as possible.
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